Thank you for choosing our digital marketing services. We ensure to provide excellent service and satisfaction. We recognize that there might be situations where a refund is required. We kindly request you to take a moment to review our refund policy.
Service Eligibility:
Our refund policy applies to clients who have directly purchased our digital marketing services from our company. If you have obtained our services through a third-party provider, please refer to their refund policy.
Initial Consultation Fee:
We offer an initial consultation to understand your business needs and develop a customized digital marketing strategy. The initial consultation fee is non-refundable.
Service Packages and Fees:
We offer various digital marketing service packages with different features and prices. Each package has its own refund policy, clearly outlined in the service agreement provided upon purchase. Please refer to the specific refund policy for your chosen package.
Refund Requests:
If you believe you are eligible for a refund, please submit a written refund request to our customer support team within 7 days of purchasing the service. The request details are :
Your name and contact information
Service package purchased
Reason for the refund request
Any supporting documentation or evidence
Refund Evaluation:
Upon receiving your refund request, our team will carefully assess your case. We reserve the right to contact you for further information or clarification. We strive to process refund requests within 15 business days.
Refund Approval:
If your refund request is approved, we will initiate the immediate refund process. The refund will be issued using the same payment method for the initial purchase. Please note that the refund amount may be subject to deductions for any services already rendered.
Refund Denial:
In certain circumstances, refund requests may be denied. This includes the following situations:
Failure to meet the eligibility criteria outlined in this policy
A full or partial rendering of services
Violation of our terms and conditions
Service Modifications:
Occasionally, we may modify or discontinue certain services or packages. If you have purchased a no longer available service, we will offer an alternative service or provide a full refund.
Contact Us:
If you have any inquiries or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are available to provide assistance and address any inquiries you may have. Please don’t hesitate to contact us, and we will gladly assist you.
Kindly note that our refund policy is subject to change without prior notice. It is recommended that you periodically review the policy for any updates or revisions